Official Statistics

Tri-service families continuous attitude survey 2025 Annex A - list of questions

Published 17 July 2025

1. About you

1.1 Are you married to/in a civil partnership with a member of the Regular [Service]?

(Yes/ No)

1.2 Where do you currently live?

(England/ Northern Ireland/ Scotland/ Wales/ Germany/ Cyprus/ Other overseas)

1.3 If you currently live in England, which region do you live?

(Tick one)

• East Midlands
• East of England
• London
• North East England
• North West England
• South East England
• South West England
• West Midlands
• Yorkshire and the Humber

1.4 If you currently live overseas, which country do you live in?

(Tick one)

• Belgium
• Brunei
• Canada
• Cyprus
• Falkland Island
• France
• Germany
• Gibraltar
• Italy
• Kenya
• Nepal
• Netherlands
• Oman
• Saudi Arabia
• Spain
• Turkey
• USA
• Other

1.5 Your spouse/civil partner’s rank?

(OF-6+/ OF-5/ OF-4/ OF-3/ OF-2/ OF-1/ OR-9/ OR-8/ OR-7/ OR-6/ OR-4/ OR-3/ OR-2/1)

1.6 Where is your spouse/civil partner currently stationed?

(England/ Northern Ireland/ Scotland/ Wales/ Germany/ Cyprus/ other)

1.7 How old are you?

(Type in age)

1.8 Which of these best describes your gender?

(Man/ Woman/ My own description/ Prefer not to say)

1.9 What is the highest level of qualification you have completed?

(tick one)

• No formal qualifications
• Secondary education (GCSEs, O-Level, CSEs or similar)
• Post-secondary education [A-Levels, AS-Levels, NVQ Level 1-3, BTEC First to National, Advanced Diploma or below, City and Guilds, or similar
• Completed an apprenticeship (e.g. trade, advanced, foundation or modern)
• Higher vocational qualification (NVQ Level 4-5, HNC, HND, RSA Higher Diploma, BTEC Higher level, or similar)
• Undergraduate or post-graduate degree (BA, BSc, MA, MSc, PHD etc.)
• Professional qualification (e.g. teaching, nursing, accounting, civil engineering, chartership etc.)
• Other
• Prefer not to say

1.10 What is your nationality?

(English/ Scottish/ Welsh/ Northern Irish/ Irish (Republic of Ireland)/ Non UK/ Prefer not to say)

1.11 Have you ever served in the Armed Forces?

(Yes, I am still serving as a Regular/ Yes, I am still serving as a Reservist/ Yes, but I am no longer serving/ No, I have never served)

2. Mobility

2.1 Have you moved in the last 12 months?

(Yes, for Service reasons/ Yes, for other reasons/ No)

2.2 Where did you move from?

(England/ Northern Ireland/ Scotland/ Wales/ Germany/ Cyprus/ Other overseas)

2.3 How many times have you moved for Service reasons over the last 5 years?

(None/ Once/ Twice/ Three times/ More than three times)

3. Separation

3.1 Do you live separately from your spouse/civil partner during the working week?

(Yes/ No)

3.2 If yes, how often do you see your spouse/civil partner?

(Weekly/ Fortnightly/ Monthly/ Less than monthly/ Other)

3.3 In the past 12 months approximately how much time has your spouse/civil partner spent away from home for Service reasons?

(Tick one)

• Not been away
• Up to 1 month
• Up to 3 months
• Up to 6 months
• Up to 9 months
• Up to 12 months
• Not applicable

4. Welfare support

4.1 How satisfied are you with the following?

(Very satisfied/ Satisfied/ Neither satisfied nor dissatisfied/ Dissatisfied/ Very dissatisfied/ Not applicable)

• The welfare support provided by the [Service] for me and my family.
• The support I get from the [Service] when my Serving spouse/partner is absent.

4.2 Please indicate which of the following information/support services you have used/heard of:

(Used within three years/ Used but over three year ago/ Heard of, but not used/ I have not heard of)

• RN Family and People Service Portal (RNFPS)/Specialist Welfare Delivery / Army HIVE / RAF HIVE
• Unit Chaplains/ Padre
• Education Advice Team (EAT) / Overseas Education and Supportability Team (OEST)
• Joint Casualty and Compassionate Centre (JCCC)
• Naval Families Federation (NFF) / Army Families Federation (AFF) / RAF Families Federation (RAF-FF)
• Forces Families Jobs platform
• Royal Navy Family & People Support (RNFPS) Engagement & Communications (RN only)
• Royal Navy Forum (RN only)
• Royal Navy Community Centres (RN only)
• Pastoral Workers (Aggie’s) (RN only)
• Unit level welfare support (Army and RAF only)
• Army Welfare Service (Army only)
• RAF Personal support & Social Work Service (SSAFA) (RAF only)
• RAF People and Families Support team (formerly RAF Community support team) (RAF only)
• Station Community Support Officer (SCSO) (RAF only)
• Well-being Support (RAF Benevolent Fund and RAFA) (RAF only)
• Airplay (RAF Benevolent Fund youth support and childcare service) (RAF only)

4.3 How satisfied/dissatisfied were you with the support you used?

(Very satisfied/ Satisfied/ Neither satisfied nor dissatisfied/ Dissatisfied/ Very dissatisfied)

• RN Family and People Service Portal (RNFPS)/Specialist Welfare Delivery / Army HIVE / RAF HIVE
• Unit Chaplains/ Padre
• Education Advice Team (EAT) / Overseas Education and Supportability Team (OEST)
• Joint Casualty and Compassionate Centre (JCCC)
• Naval Families Federation (NFF) / Army Families Federation (AFF) / RAF Families Federation (RAF-FF)
• Forces Families Jobs platform
• Royal Navy Family & People Support (RNFPS) Engagement & Communications (RN only)
• Royal Navy Forum (RN only)
• Royal Navy Community Centres (RN only)
• Pastoral Workers (Aggie’s) (RN only)
• Unit level welfare support (Army and RAF only)
• Army Welfare Service (Army only)
• RAF Personal support & Social Work Service (SSAFA) (RAF only)
• RAF People and Families Support team (formerly RAF Community support team) (RAF only)
• Station Community Support Officer (SCSO) (RAF only)
• Well-being Support (RAF Benevolent Fund and RAFA) (RAF only)
• Airplay (RAF Benevolent Fund youth support and childcare service) (RAF only)

5. Access to base

5.1 In the past year have you been able to access facilities on your local base?

(No, I did not need to/ No, I have been unable to/ Yes, but with some difficulty/ Yes, easily)

5.2 Is your spouse/civil partner’s parent unit your local base?

(Yes/ No / Don’t know)

5.3 If you were easily able to access your local base, would you use the facilities?

(Yes/ No)

6. Voting registration

6.1 Are you currently registered to vote?

(Tick one)

• Yes, and I had registered without difficulty
• Yes, but I had some difficulty registering
• No, I chose not register
• No, I was not able to register
• Don’t know
• Prefer not to say

6.2 If yes, which registration option did you use?

(Tick one)

• I’m registered as an ordinary/residential voter - registered for one year, usually via the annual update of voters (annual canvass)
• I’m registered as a Service voter - registered for five years, via a service declaration
• I’m registered as an overseas voter - registered for one year, in the same way as a non-forces British citizen living overseas
• Don’t know

7. Access to healthcare

7.1 In the last 12 months have you / your children been able to access the following healthcare services?

(Yes without difficulties/ Yes, but with some difficulties/ No, I was unable to/ No, I did not need to)

• Dental treatment
• GP (including Nurse/Midwife etc.)
• Mental health treatment
• Hospital or specialist service (including orthodontist)

7.2 If you/your children were undergoing a course of treatment with any of the following services at the time of your move, were you/your children able to continue treatment in your new location?

(Yes without difficulties/ Yes, but with some difficulties/ No, I was unable to continue treatment/ Not applicable - not undergoing treatment.)

• Dental treatment
• GP (including Nurse/Midwife etc.)
• Mental health treatment
• Hospital or specialist service (including orthodontist)

7.3 In the last 12 months, have you or any of your children been on a waiting list for an operation/ consultants appointment?

(Yes/ No)

7.4 If yes, was the waiting time increased as a result of moving?

(Yes/ No/ Don’t know/ Not applicable)

8. Childcare

8.1 Do you have any children?

(Yes/ No)

8.2 If yes, how many children do you have in each of the following age groups?

• Under 5
• 5-11
• 12-17
• 18 plus - in full-time education
• 18 plus - not in full-time education

8.3 Have you needed early years (children between 0-4 years) childcare in the last 12 months?

(Yes/ No)

8.4 If yes, have you been able to access early years (0-4 years) childcare?

(Yes/ No)

8.5 If no, you could not access early years (0-4 years) childcare, what difficulties did you have?

(Free text response)

8.6 How satisfied or dissatisfied are you with the following aspects of your local early years (0-4 years) childcare facilities?

(Very satisfied/ Satisfied/ Neither satisfied nor dissatisfied/ Dissatisfied/ Very dissatisfied)

• Access (e.g. distance, transportation, waiting lists)
• Quality
• Cost
• Opening hours

8.7 Do you have any children of school age?

(Yes/No)

8.8 Have you needed formal childcare for school age children in the last 12 months? (e.g. breakfast/after school clubs, child-minder pickups, school holiday clubs)

(Yes/No)

8.9 Do you currently use the MOD’s Wrap Around Childcare (WAC) scheme for this childcare?

(Yes/No)

8.10 If not, please tell us the main reason you do not use WAC.

(Tick one)

• I am not aware of WAC
• I do not need WAC at the moment
• We are not eligible for WAC
• I do not have access to childcare that is eligible for WAC ( i.e. Ofsted registered or equivalent)
• The childcare I currently choose to use is not eligible for WAC (e.g. family/friends not Ofsted registered)
• The process for WAC is too difficult or time consuming
• Other

8.11 Please tell us the main reasons you do not need formal childcare for your school age children at the moment.

(Tick all that apply)

• I choose not to work so I can look after my children
• I work flexibly so I can manage without childcare
• I prefer to use family/friends for childcare
• I am unable to find suitable work at the moment so do not need childcare
• Suitable formal childcare is not readily available where I live
• Formal Childcare is too costly where I live
• My children are old enough that I do not need childcare for them
• My children are not accompanying us (e.g. at boarding school, staying with relatives, etc.)
• Other

8.12 How satisfied or dissatisfied are you with the following aspects of your local childcare for school age children?

(Very satisfied/ Satisfied/ Neither satisfied nor dissatisfied/ Dissatisfied/ Very dissatisfied)

• Availability
• Quality
• Cost
• Opening hours

8.13 Do you currently access any forms of free informal childcare for any of your children? (e.g. grandparents, extended family, friends, etc.)?

(Yes, at least weekly/ Yes, at least monthly but less than weekly/ Yes, occasionally/ No - I am not able to (e.g. family do not live nearby)/ No - I do not need to)

8.14 Do you currently take up the offer of any Government initiatives around childcare?

(Tick all that apply)

• Salary Sacrifice Scheme
• Tax-Free Childcare Accounts
• Free Childcare hours
• Other
• No I do not currently use any Government initiatives around childcare

8.15 If not, what is the main reason?

(Tick one)

• I am not aware of these schemes
• I do not think I am eligible for any of these schemes
• I do not need any of these schemes
• The schemes do not suit my personal circumstances
• The process is too difficult/time consuming
• Other

8.16 Please use this space to tell us more about your experiences of childcare over the past year.

(Free text response)

9. Children’s education

9.1 Please tell us the number of children you have at each type of school.

• State school
• Service school
• Independent day school
• Independent boarding school
• Home schooling (by choice, not due to COVID-19)
• Other

9.2 Do you receive CEA? (Continuity of Education allowance)

(Yes/ No)

9.3 Did you experience any difficulties with your children’s schooling in the last 12 months?

(Yes/ No)

9.4 If yes, did you experience any of the following difficulties?

(Tick all that apply)

• Insufficient transportation to school
• Distance to school
• Getting a place at the school of your choice
• Getting enough information about schools in your area
• Not enough places at your local school
• Unsuitable educational standard of your local school
• Children could not attend the same school together
• Obtaining support for Special Educational Needs (SEN)
• School admission period did not coincide with notification of assignment
• Local authority was unsupportive
• Continuing your children’s education without a gap
• Differences in syllabus
• Other

9.5 Did any of your children change school in the last 12 months?

(Yes, for Service reasons/ Yes, for other reasons/ No)

9.6 If any of your children changed school in the last 12 months, were you able to apply within the timeframe for the normal point of entry to a school (i.e. within the school application period for the beginning of Reception, Year 7 or Year 12 or equivalent)?

(Yes/ No)

9.7 If any of your children changed school in the last 12 months, did you apply for a place at a State school?

(Yes/ No)

9.8 Which of the following best describes your child’s school allocation?

(Tick one)

• My child was allocated a place at their 1st choice of school
• My child was allocated a place at their 2nd or 3rd choice of school
• My child was not allocated a place at one of their 3 preferred choices
• Other

9.9 Which if the following best describes how you felt about your child’s school allocation?

(Tick one)

• I was happy with their allocation
• I was not entirely happy with their allocation but chose not to appeal
• I appealed against their allocation

9.10 Please use this space to tell us more about the impact of Service life on your children’s education over the past year.

(Free text response)

10. Housing

10.1 Do you own your own home?

(Tick one)

• Yes, I am living in it
• Yes, but not living in it
• No
• No, but I am currently saving up to buy a home in the future

10.2 If you don’t own your own home, which of the following statements apply to you?

(Tick all that apply)

• I/we don`t want to own a home at this stage in my/our life/career(s)
• Living in Service accommodation is better suited to my family`s needs at present than home ownership
• I/we want to be able to move with my spouse/civil partner when he/she is posted
• I/we don`t want to buy a home where we are currently located
• I am expecting my spouse/civil partner to be posted overseas or to an area where I/we don`t want to buy a home
• I/we can`t afford to buy a suitable home at the moment
• I/we don’t want to risk losing money
• I/we wouldn’t be able to live in the home
• Other

10.3 What type of accommodation do you live in during the working week?

(Tick one)

• Service Family Accommodation (SFA)
• Substitute Service Family Accommodation (SSFA)
• Single Living Accommodation (SLA)
• Substitute Service Single Accommodation (SSSA) Formerly SSLA
• Property I/we own
• Privately rented accommodation
• Other accommodation

10.4 What type of accommodation would you prefer to live in during the working week?

(Tick one)

• Service Family Accommodation (SFA)
• Substitute Service Family Accommodation (SSFA)
• Single Living Accommodation (SLA)
• Substitute Service Single Accommodation (SSSA) Formerly SSLA
• Property I/we own
• Privately rented accommodation
• Other accommodation

10.5 If you live in SFA or SSFA, how satisfied or dissatisfied are you with each of the following:

(Very satisfied/ Satisfied/ Neither satisfied nor dissatisfied/ Dissatisfied/ Very dissatisfied/ Don’t know or not applicable)

• The overall standard
• The value for money
• The response to requests for maintenance/repair
• The quality of maintenance/repair work
• How fairly Service accommodation is allocated
• The security of your SFA/SSFA
• The cleanliness of your accommodation when moving in
• The speed at which accommodation is allocated
• The administrative process of applying for accommodation
• The accommodation I live in meets my needs
• The ability to choose the location of your SFA/SSFA

10.6 If you live in privately rented accommodation, how satisfied or dissatisfied are you with each of the following:

(Very satisfied/ Satisfied/ Neither satisfied nor dissatisfied/ Dissatisfied/ Very dissatisfied/ Don’t know or not applicable)

• The accommodation I live in meets my needs
• The ability to choose the location of your private rental accommodation

10.7 Is your private rental:

(Tick one)

• Funded through an MOD provided allowance (either fully or partially)
• Fully self-funded
• Other

10.8 Please tell us about any difficulties you experienced finding suitable private rental accommodation

(Free text response)

11. Employment and training

11.1 In the last 12 months, have you, or your family been able to

(Yes without difficulties/ Yes, but with some difficulties/ No, I was unable to/ No, I did not need to)

• Access Further or Higher Education
• Continue a course previously started

11.2 In the last 12 months, have you or your family accompanied your spouse/civil partner on overseas assignments?

(Yes/ No)

11.3 If yes, were you able to:

(Yes without difficulties/ Yes, but with some difficulties/ No, I was unable to/ No, I did not need to)

• Obtain paid employment overseas
• Access Service-provided information before moving overseas

11.4 What is your current employment status?

(Tick all that apply)

• In full-time employment
• In part-time employment
• Self employed
• Homemaker/Parent at home
• Not employed - seeking employment
• Not employed - not seeking employment
• In full-time education/personal development
• In part-time education
• My immigration status means that I am unable to work
• Not applicable

11.5 If you have a job, how satisfied are you with the following?

(Very satisfied/ Satisfied/ Neither satisfied nor dissatisfied/ Dissatisfied/ Very dissatisfied/ Don’t know/ Not applicable)

• Your job overall
• That your qualifications match your job
• That you job matches your skills and experience

11.6 Have you been looking for a job in the last 12 months?

(Yes/ No)

11.7 If yes, did you have difficulty finding suitable employment?

(Yes/ No)

11.8 If you experienced difficulty finding suitable employment, was it because of any of the following?

(Tick all that apply)

• A lack of relevant qualifications
• Your employment history (i.e. changing jobs frequently)
• Being overseas with your spouse/civil partner
• Having a spouse who is often away
• Having a spouse in the Armed Forces
• Access to affordable and quality childcare
• Partner unable to assist with care responsibilities
• Extended family live too far away to assist with childcare
• The location where I live
• Other

11.9 If the MOD offered courses to help you find/change employment would you use them?

( Yes / No/ Not applicable)

11.10 Which of the following would help you find/ change employment?

(Tick all that apply)

• CV writing course
• Interview skills course
• Access to jobs database
• Career consultancy service
• Self-employment/small business course
• Other
• Not applicable

11.11 Please use this space to tell us more about the impact of Service life on employment/training for you/your family over the past year.

(Free text response)

12. Operational deployments

12.1 Do you know where to go for Service-provided welfare support and information while your spouse/civil partner is on an operational tour?

(Yes/ No/ Not applicable)

12.2 What is your view of the frequency of operational tours?

(Too often/ About right/ Not often enough)

12.3 What is your view of the length of operational tours?

(Too long/ About right/ Too short)

12.4 When was your spouse/civil partner’s last operational tour?

(Tick one)

• Currently on operational tour
• In the last 12 months
• 1-2 years ago
• 3-5 years ago
• More than 5 years ago.
• Not applicable.

12.5 How satisfied were you with the following before your spouse/civil partner’s most recent operational tour?

(Very satisfied/ Satisfied/ Neither satisfied nor dissatisfied/ Dissatisfied/ Very dissatisfied/ Did not use)

• Welfare support
• Direct contact and support from your spouse/civil partner`s Chain of Command
• Facilities and events to meet with other spouses and families

12.6 How satisfied were you with the following during your spouse/civil partner’s most recent operational tour?

(Very satisfied/ Satisfied/ Neither satisfied nor dissatisfied/ Dissatisfied/ Very dissatisfied/ Did not use)

• Welfare support
• Direct contact and support from your spouse/civil partner`s Chain of Command
• Facilities and events to meet with other spouses and families
• Lines of communication with your spouse

12.7 How satisfied were you with the following after your spouse/civil partner’s most recent operational tour?

(Very satisfied/ Satisfied/ Neither satisfied nor dissatisfied/ Dissatisfied/ Very dissatisfied/ Did not use)

• Welfare support
• Direct contact and support from your spouse/civil partner`s Chain of Command
• Facilities and events to meet with other spouses and families

13. Armed Forces Covenant

13.1 Which of the following best sums up your awareness of the Armed Forces Covenant?

(I’ve never heard of it/ I’ve heard of it but know nothing about it/ I’ve heard of it and know a little about it/ I’ve heard of it and know a lot about it)

13.2 How advantaged or disadvantaged do you feel when you compare yourself to the general public on these Covenant issues?

(Very advantaged/ Advantaged/ Neither advantaged nor disadvantaged/ Disadvantaged/ Very disadvantaged/ Don’t know or not applicable)

• Housing
• Children’s education
• My/my family’s access to NHS care
• Family life
• Childcare
• My employment

13.3 Please use this space to tell us more about these, or any other areas within your family’s life, that you feel more advantaged about when compared to the general public.

(Free text response)

13.4 Please use this space to tell us more about these, or any other areas within your family’s life, that you feel more disadvantaged about when compared to the general public.

(Free text response)

14. Service family life

14.1 How positive or negative do you feel about the following aspects of Service family life?

(Very positive, Positive, Neither positive nor negative/ Negative/ Very negative/ Not applicable)

• Effect on my career
• Effect on my children
• [Service] provided facilities (Housing, Messes etc.)
• Effect on relationship with my spouse/civil partner
• Number of house moves
• Household income
• Knowing other military families
• Community support for my family (HIVE, Chaplaincy, Community support Officer, Coffee shop etc.)
• Amount of separation from spouse/civil partner
• Prospects of buying own home
• Opportunities for travel
• Pride in my spouse/civil partner being in the Service
• Job security

14.2 How satisfied are you with your quality of life, as a [Service] family?

(Very satisfied/ Satisfied/ Neither satisfied nor dissatisfied/ Dissatisfied/ Very dissatisfied)

14.3 Please indicate the extent to which you agree or disagree with the following statements

(Strongly agree/ Agree/ Neither agree nor disagree/ Disagree/ Strongly disagree/ Don’t know or not applicable)

• I feel valued by the [Service]
• I feel part of the wider [Service] community
• I am able to get the information I need about support offered to me by the [Service]
• My family benefits from being a [Service] family
• I support my partner’s career in the [Service]

14.4 What could the [Service] do to make you feel valued?

(Free text response)

14.5 How would you feel if your partner chose to leave the [Service]?

(I would be much happier/ I would be happier/ I would be no different/ I would be less happy/ I would be much less happy/ Don’t know)

14.6 In the last 12 months, how often have you done the following…?

(All the time/ A lot/ Sometimes/ Occasionally/ Never)

• Encouraged your partner to stay in the [Service]
• Encouraged your partner to leave the [Service]

14.7 If applicable, what were your main reasons for encouraging the serving person to stay in the [Service]?

(Free text response)

14.8 If applicable, what were your main reasons for encouraging the serving person to leave the [Service]?

(Free text response)

15. Well-being

15.1 As part of measuring national well-being, we are interested to understand how satisfied you are in general with life. The questions below are not linked particularly to the Service but to your life in general:

(0 to 10, 0=Not at all, 10=Completely)

• Overall, how satisfied are you with your life nowadays?
• Overall, how happy did you feel yesterday?
• Overall, how anxious did you feel yesterday?
• Overall, to what extent do you feel the things you do in your life are worthwhile?

15.2 How often do you feel lonely?

(Often or always/ Some of the time/ Occasionally/ Hardly ever/ Never)

16. Communications

16.1 How does the [Service] currently communicate with you?

{Tick all that apply)

• By telephone/text
• By post
• By email
• In person
• Through your spouse/civil partner
• Via Armed Forces web sites (e.g. Gov.UK, [SERVICE] Hive / RN FPS etc.)
• Via social media
• Other

16.2 To what extent do you agree or disagree with the following statement: I am able to find out about policies that are aimed at myself/my family (e.g. wraparound childcare).

(Strongly agree/ Agree/ Neither agree nor disagree/ Disagree/ Strongly disagree)

16.3 How do you find out about support for you as a Service family (when you need it)?

(Tick all that apply)

• I do not know where to go to find out this information
• I have never needed to find out about support for my family
• Through my Serving Partner
• Through other Service families
• Via Royal Navy Family and People Support/ Army HIVE / RAF HIVE
• Via the Navy Families Federation / Army Families Federation / RAF Families Federation
• Via Royal Navy Forum (RN only)
• Through our Unit Welfare team (Army only)
• Through our Unit People and Family/Community Support Team (RAF only)
• Via other official MOD/Government web sites/social media channels. (e.g. gov.uk web sites, Discover my Benefits web site, BFBS, CDP’s channel, Unit welfare Facebook page, etc.)
• Via other non-official web sites/social media channels (e.g. Web search, Non-MOD Facebook groups, X- formerly twitter, etc.)
• Other

17. This survey

17.1 How did you hear about this survey?

(Tick all that apply)

• British Forces Broadcasting Service (BFPS)
• My Serving partner forwarded the email invite to me
• My Serving partner told me about it
• Postcard/letter invite (Army & RAF only)
• Poster advertising the survey
• Through the eligibility tool checker - a tool where you can input your partners Service number to check if you are in the FamCAS sample
• Via the Navy Families Federation / Army Families Federation / RAF Families Federation
• Via Royal Navy Family and People Support/ Army HIVE/ RAF HIVE
• Via RN Forum (RN only)
• Word of mouth (e.g. from talking to a friend or through an informal online chat group etc.)
• Other

17.2 This survey is

(Too long/ About right/ Too short)

17.3 How long did it take you to complete this survey?

(Less than 10 minutes/ 10-20 minutes/ 20-30 minutes/ 30-40 minutes/ 40-50 minutes/ 50-60 minutes/ Over an hour)

18. Final comments

18.1 Please add any further comments you wish about any other Service related issues you have faced in the last 12 months

(Free text response)