Official Statistics

Supporting people: client records and outcomes April to December 2010

Supporting people client records data provides information about characteristics of clients entering supporting people services.

Documents

Table 1401: Supporting People client records: clients entering Supporting People services, by service type, England, Q1, Q2 and Q3 2010-11

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Table 1402: Supporting People client records: clients entering Supporting People services, by primary client group, England, Q1, Q2 and Q3 2010-11

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Table 1403: Supporting People outcomes for short-term services: clients leaving Supporting People services, by service type, England Q1, Q2 and Q3 2010-11

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Table 1404: Supporting People outcomes for short-term services: clients leaving Supporting People services, by primary client group, England, Q1, Q2 and Q3 2010-11

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Table 1405: Supporting People outcomes for short-term services: clients leaving Supporting People services achieving outcomes, by support need identified, England, Q1, Q2 and Q3 2010-11

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Pre-release access list: Supporting People client records and outcomes

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Detail

Supporting People client records data provides information about characteristics of clients entering Supporting People services. This data is collected each time a client enters a housing related support service funded by Supporting People.

Outcomes for short-term services data provide information about characteristics and outcomes achieved by clients leaving short-term Supporting People services. This data is collected each time a client exits a short-term (more than 28 days but less than 2 years) housing related support service funded by Supporting People.

The Supporting People client records and outcomes data tables below provide a breakdown of: client records data by service type and primary client group; outcomes for short-term services data by service type, primary client group and; outcomes achieved against identified support needs.

Key provisional headline figures from the April to December 2010 data tables are:

  • 164,000 client record forms were received
  • the most frequently occurring primary client group (ie predominant need of the client as defined by the service provider) is single homeless with support needs (26%), followed by people at risk of domestic violence (11%)
  • 126,700 outcomes for short-term services forms were received
Three most common support needs identified by clients leaving short-term services % achieving outcome
1. Maximised income, including receipt of correct welfare benefits 90
2. Secured/obtained settled accommodation 74
3. Developed confidence and the ability to have greater choice and/or control and/or involvement 87

Data quality

Figures are as reported by providers of housing related support services; no estimates are made for missing returns. Data is checked and validated by quality assessors at the Client Records and Outcomes Office based at the University of St Andrews. Validation is carried out according to set list of detectable errors and these errors are resolved by contacting the service provider submitting the data.

Methodology change

The method for calculating the percentage of clients achieving outcomes has been changed to exclude ‘not applicable’ cases from the denominator. This change affects the following outcomes; achieved qualifications, established contact with external services/groups and established contact with family/friends. The number of clients achieving these outcomes is not affected. This change results in a difference in reporting of the Q1-Q3 2010 to 2011 figures as follows:

  • 67% (8,500) of clients leaving short-term Supporting People services achieved qualifications, as a proportion of those identifying a need; under the previous method this would have been calculated as 20%
  • 91% (57,100) of clients leaving short-term Supporting People services established contact with external services/groups, as a proportion of those identifying a need; under the previous method this would have been calculated as 88%
  • 91% (35,800) of clients leaving short-term Supporting People services established contact with friends/family, as a proportion of those identifying a need; under the previous method this would have been calculated as 55%

Figures previously published on the DCLG website for Q1 2010 to 2011 and Q1-2 2010 to 2011 have been revised according to this new method of calculation.

Contact: SupportingPeople.statistics@communities.gsi.gov.uk.