Report on experiences of and attitudes towards air travel based on a set of questions included in a household survey in March 2014.

Documents

Public experiences of and attitudes towards air travel: 2014 report

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Annex A: Tables

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Annex B: Questionnaire

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Detail

Main results

These results are based on a set of questions included in the Office for National Statistics Opinions and Lifestyle Survey in March 2014.

The main findings include:

  • just under half (48%) of adults surveyed had flown at least once in the last 12 months and 10% had made 4 or more flights.
  • passengers rated most aspects of service quality on their last flight highly
  • at least nine out of ten respondents were very or fairly satisfied with flight information, timeliness of flight, check-in and journey to the airport
  • respondents were least satisfied with the number of destinations served by their nearest airport, information on goods you can bring back into the UK and the cost of flights
  • the proportion of respondents who agree that “air travel harms the environment” has fallen from 70% in 2006 to 59% in 2014
  • the results suggest an increase in support for airport expansion since the 2010 survey, with over half of respondents now agreeing that:
    • “….people should be able to travel by plane as much as they want to, even if new terminals and runways need to be built” (59%)
    • “…. in order to boost the economy, new terminals and runways should be built” (57%)
  • in terms of their local airport, 47% said they would support expansion and 20% opposed it

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