The Friends and Family Test (FFT) is a single question survey which asks patients whether they would recommend the NHS service they have received to friends and family who need similar treatment or care. Collection of feedback from providers of NHS funded acute services for inpatients (including independent sector organisations that provide acute NHS services) and patients discharged from A&E (type 1 & 2) began in April 2013, and was extended to include women of any age who use NHS funded maternity services from October 2013.
The responses of maternity patients, and patients who have been treated in an acute setting such as inpatients or in A&E, to the question “how likely are you to recommend our ward/A&E department to friends and family if they needed similar care or treatment?” The score is presented as a percentage of respondents who would/would not recommend the service to their friends and family. Data are published at trust, site, and ward level.
Official statistics are produced impartially and free from political influence.