Official Statistics
Make DWP an exemplar of effective service delivery (Departmental Strategic Objective 7)
Indicators for the Departmental Strategic Objective 7 (DSO 7): make DWP an exemplar of effective service delivery.
Documents
PDF, 17.9 KB, 1 page
This file may not be suitable for users of assistive technology.
Request an accessible format
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email
accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.
PDF, 18.6 KB, 1 page
This file may not be suitable for users of assistive technology.
Request an accessible format
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email
accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.
PDF, 18.1 KB, 1 page
This file may not be suitable for users of assistive technology.
Request an accessible format
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email
accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.
PDF, 17.9 KB, 1 page
This file may not be suitable for users of assistive technology.
Request an accessible format
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email
accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.
PDF, 13.9 KB, 1 page
This file may not be suitable for users of assistive technology.
Request an accessible format
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email
accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.
PDF, 19.1 KB, 1 page
This file may not be suitable for users of assistive technology.
Request an accessible format
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email
accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.
Details
Departmental Strategic Objective 7 (DSO 7) indicators:
Indicator 1: ease of access: the level of customer satisfaction with the ease of access to DWP services
Indicator 2: treatment: the level of customer satisfaction with feeling respected and valued
Indicator 3: timely response: The level of customer satisfaction with the timeliness and responsiveness of service
Indicator 4: right outcome: the level of customer satisfaction with the outcome
Indicator 5: effective contact: the proportion of customer contact that is necessary to enable customer needs to be met
Indicator 6: employer satisfaction: the level of employers’ satisfaction with the services we provide them
Updates to this page
Published 23 May 2013