Official Statistics

Make DWP an exemplar of effective service delivery (Departmental Strategic Objective 7)

Indicators for the Departmental Strategic Objective 7 (DSO 7): make DWP an exemplar of effective service delivery.

From:
Department for Work and Pensions
Published
23 May 2013

Documents

Indicator 1: ease of access

PDF, 17.9 KB, 1 page

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Indicator 2: treatment

PDF, 18.6 KB, 1 page

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Indicator 3: timely response

PDF, 18.1 KB, 1 page

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Indicator 4: right outcome

PDF, 17.9 KB, 1 page

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Indicator 5: effective contact

PDF, 13.9 KB, 1 page

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Indicator 6: employer satisfaction

PDF, 19.1 KB, 1 page

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Details

Departmental Strategic Objective 7 (DSO 7) indicators:

Indicator 1: ease of access: the level of customer satisfaction with the ease of access to DWP services

Indicator 2: treatment: the level of customer satisfaction with feeling respected and valued

Indicator 3: timely response: The level of customer satisfaction with the timeliness and responsiveness of service

Indicator 4: right outcome: the level of customer satisfaction with the outcome

Indicator 5: effective contact: the proportion of customer contact that is necessary to enable customer needs to be met

Indicator 6: employer satisfaction: the level of employers’ satisfaction with the services we provide them

Published 23 May 2013