Official Statistics

Make DWP an exemplar of effective service delivery (Departmental Strategic Objective 7)

Indicators for the Departmental Strategic Objective 7 (DSO 7): make DWP an exemplar of effective service delivery.

Documents

Indicator 1: ease of access

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Indicator 2: treatment

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Indicator 3: timely response

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Indicator 4: right outcome

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Indicator 5: effective contact

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Indicator 6: employer satisfaction

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Detail

Departmental Strategic Objective 7 (DSO 7) indicators:

Indicator 1: ease of access: the level of customer satisfaction with the ease of access to DWP services

Indicator 2: treatment: the level of customer satisfaction with feeling respected and valued

Indicator 3: timely response: The level of customer satisfaction with the timeliness and responsiveness of service

Indicator 4: right outcome: the level of customer satisfaction with the outcome

Indicator 5: effective contact: the proportion of customer contact that is necessary to enable customer needs to be met

Indicator 6: employer satisfaction: the level of employers’ satisfaction with the services we provide them