Make DWP an exemplar of effective service delivery (Departmental Strategic Objective 7)
Indicators for the Departmental Strategic Objective 7 (DSO 7): make DWP an exemplar of effective service delivery.
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Departmental Strategic Objective 7 (DSO 7) indicators:
Indicator 1: ease of access: the level of customer satisfaction with the ease of access to DWP services
Indicator 2: treatment: the level of customer satisfaction with feeling respected and valued
Indicator 3: timely response: The level of customer satisfaction with the timeliness and responsiveness of service
Indicator 4: right outcome: the level of customer satisfaction with the outcome
Indicator 5: effective contact: the proportion of customer contact that is necessary to enable customer needs to be met
Indicator 6: employer satisfaction: the level of employers’ satisfaction with the services we provide them