National statistics

English Housing Survey 2021 to 2022: satisfaction and complaints

Report on self reported complaints and satisfaction in the rented sectors.

• From: Department for Levelling Up, Housing and Communities
• Published: 13 July 2023

Applies to England

Documents

English Housing Survey 2021 to 2022: satisfaction and complaints

HTML

Chapter 1: annex tables

ODS, 264 KB

This file is in an OpenDocument format

Chapter 1: figures

MS Excel Spreadsheet, 116 KB

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Chapter 2: annex tables

ODS, 81.9 KB

This file is in an OpenDocument format

Chapter 2: figures

MS Excel Spreadsheet, 99.8 KB

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@levellingup.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This report outlines rates of satisfaction across the rented sectors, including how satisfied renters were with their accommodation, their housing services and the repairs and maintenance carried out by their landlord.

It also provides an overview of the complaints process within the rented sectors and follows households that considered making a complaint through the decisions they made. Reasons for why some respondents did not make a complaint are also explored.

The English Housing Survey live tables are updated each year and accompany the annual reports.

Published 13 July 2023