Accredited official statistics

Data on written complaints in the NHS, 2024-25

The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2024 and 31 March 2025. It includes data from secondary care (HCHS) and primary care (GP & dental) providers.

• From: NHS England
• Published: 16 October 2025

Documents

Data on written complaints in the NHS, 2024-25

https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/2024-25

Details

This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2024 and 31 March 2025. Data is published at national, regional, organisational and site/practice levels (where appropriate).

Published 16 October 2025