National statistics
Data on written complaints in the NHS, 2022-23
The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2022 and 31 March 2023. It includes data from secondary care (HCHS) and primary care (GP & dental) providers.
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Details
This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2022 and 31 March 2023. Data is published at national, regional, organisational and site/practice levels (where appropriate).
Published 26 October 2023