This quarterly collection is a count of written complaints made by (or on behalf of) patients, received between 1 July 2016 and 30 September 2016.
This information is classified as experimental. Data are collected via the KO41a and are for complaints about NHS Hospital and Community Health Services (HCHS) in England. The data relates to the complaints arrangements introduced in April 2009. Data is published at national, regional and organisational levels for certain organisations.
The results within this publication are provisional and experimental and so care should be taken when interpreting the results.
The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure.