Official Statistics

Data on written complaints in the NHS 2016 to 2017: quarter 1

This quarterly collection is a count of written complaints made by (or on behalf of) patients, received between 1 Apr 2016 and 30 Jun 2016. This information is classified as experimental.

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This quarterly collection (annual prior to 2015-16) is a count of written complaints made by (or on behalf of) patients. Data are collected via the KO41a and are for complaints about NHS Hospital and Community Health Services (HCHS) in England. The data relates to the complaints arrangements introduced in April 2009.

The results within this publication are provisional and experimental and so care should be taken when interpreting the results

Data is published at national, regional and organisational levels for HCHS KO41a organisations.

The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure.