National statistics
Data on written complaints in the NHS 2016-17
This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2016 and 31 March 2017.
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Details
The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2016 and 31 March 2017 . Data is published at national, regional, organisational and site/practice levels.
Published 13 September 2017