National Statistics

Data on written complaints in the NHS - 2014-15 [NS]

Annual survey on patients' written complaints about the services or treatment they got from the NHS.

Document

Annual survey on patients' written complaints about the services or treatment they got from the NHS.

Details

The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2014 and 31 March 2015 and also includes experimental information on upheld complaints. Data are published at national, regional and organisational levels.

Published 26 August 2015