Official Statistics
Cloud Based Telephony Data in General Practice, November 2025
This publication presents information on the number of cloud based telephony calls received by general practices, showing monthly counts grouped by day and time of call, the outcome of those calls and the wait time (answered and missed) and duration (answered) of calls.
Documents
Details
This information will be published to understand more about the scale of patient demand for general practice services, in particular the number of calls into GP practices and how these are handled.
Updates to this page
Published 18 December 2025