National statistics announcement

Data on written complaints in the NHS 2017 to 2018

The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2017 and 31 March 2018 . Data is published at national, regional, organisational and site/practice levels (where appropriate)

These statistics will be released in September 2018