Official Statistics
Data on written complaints in the NHS 2017 to 2018 Quarter 3
This quarterly collection is a count of written complaints made by (or on behalf of) patients, received between 1 October 2017 and 31 December 2017.
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Details
This quarterly collection is a count of written complaints made by (or on behalf of) patients. Data are collected via the KO41a and are for complaints about NHS Hospital and Community Health Services (HCHS) in England. The data relates to the complaints arrangements introduced in April 2009.
The results within this publication are experimental and so care should be taken when interpreting the results.
The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure.
Published 7 March 2018