Official Statistics

Complaints & Compliments Received by HSC Trusts 2020/21

Presents information on complaint issues by subject, programme of care and the time taken to provide a substantive response, along with compliments received by HSC Trusts in Northern Ireland.

From:
Department of Health (Northern Ireland) and Northern Ireland Statistics and Research Agency
Published
28 September 2021

Applies to Northern Ireland

Documents

Complaints & Compliments Received by HSC Trusts 2020/21

https://www.health-ni.gov.uk/articles/complaints-statistics

Details

Within this section information is presented on complaint issues and compliments received by HSC Trusts. It details the number of HSC Trust complaint issues received, the programme of care, category, subject and specialty of the complaint issue, along with the time taken to provide a substantive response to complaints received. Information on compliments received by HSC Trusts is detailed by subject and method. Also presented are Family Practitioner Services complaints handled by the HSC Board.

Published 28 September 2021