Official Statistics

Analysis of the DWP working age customer base, 2010 quarter 4

Analysis of the DWP working age customer base.

Documents

Analysis of the DWP working age customer base

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

In response to the 2006 Capability Review, DWP decided to learn more about its customers in order to improve its services to them. This analysis supports that decision by examining the department’s data on working age customers.

The analysis explains a way of segmenting customers that is not based primarily on the type benefit they get or their life stage. Understanding customers using other characteristics has become increasingly important with the decision to introduce Universal Credit (a single income-related payment).

Other statistics

DWP publishes a range of statistics on topics including our employment programmes, benefits, pensions and household income. For more information see Statistics at DWP.

Published 31 July 2013