Analysis of the DWP working age customer base.
In response to the 2006 Capability Review, DWP decided to learn more about its customers in order to improve its services to them. This analysis supports that decision by examining the department’s data on working age customers.
The analysis explains a way of segmenting customers that is not based primarily on the type benefit they get or their life stage. Understanding customers using other characteristics has become increasingly important with the decision to introduce Universal Credit (a single income-related payment).
DWP publishes a range of statistics on topics including our employment programmes, benefits, pensions and household income. For more information see Statistics at DWP.