Official Statistics

Air passenger experience: Results from CAA survey module (2009)

This report summarises findings from a set of questions on air passengers’ experiences at seven UK airports (Heathrow, Stansted, Manchester,…

From:
Department for Transport
Published
29 July 2010

Documents

Main report

PDF, 103 KB

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Questionnaire

PDF, 28 KB

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Annex B - Air Passenger Experience: Results from CAA survey module (2009)

MS Excel Spreadsheet, 185 KB

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Details

This report summarises findings from a set of questions on air passengers’ experiences at seven UK airports (Heathrow, Stansted, Manchester, Gatwick, Luton, Edinburgh and Inverness). This survey module was sponsored by the DfT and was included in the Civil Aviation Authority (CAA) passenger survey in 2009.

The report covers passengers’ attitudes and experiences in relation to:

  • check-in
  • flight information
  • airport facilities
  • public transport links
  • security screening

Technical information

Broader information on Public attitudes statistics, including supporting technical documentation can be found here.

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Published 29 July 2010

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