Official Statistics

Air passenger experience: Results from CAA survey module (2009)

This report summarises findings from a set of questions on air passengers’ experiences at seven UK airports (Heathrow, Stansted, Manchester,…

Documents

Main report

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Questionnaire

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Annex B - Air Passenger Experience: Results from CAA survey module (2009)

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Detail

This report summarises findings from a set of questions on air passengers’ experiences at seven UK airports (Heathrow, Stansted, Manchester, Gatwick, Luton, Edinburgh and Inverness). This survey module was sponsored by the DfT and was included in the Civil Aviation Authority (CAA) passenger survey in 2009.

The report covers passengers’ attitudes and experiences in relation to:

  • check-in
  • flight information
  • airport facilities
  • public transport links
  • security screening

Technical information

Broader information on Public attitudes statistics, including supporting technical documentation can be found here.

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