Official Statistics

Air passenger experience of security screening: 2018

Results from a short set of questions about experiences of security screening from the CAA Passenger Survey at selected UK airports in 2018.

Documents

Air passenger experience of security screening: 2018 data tables

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email webmasterdft@dft.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Air passenger satisfaction with security screening in 2018 can be broadly summarised with:

  • 85% of air passengers saying they were very satisfied or satisfied
  • 51% of air passengers saying they were very satisfied
  • 3% of air passengers saying they were very dissatisfied or dissatisfied

at surveyed airports.

The aspects of security screening with which passengers were least satisfied were:

  • queuing (5%)
  • general organisation (4%)
  • slow speed of screening process (3%)

Over three quarters of passengers (79%) said there was no aspect with which they were least satisfied. Over 90% of passengers agreed that any inconvenience caused by the security screening was acceptable.

The average time passengers said they spent queuing for security screening was similar to the previous year – 7.5 minutes (7.1 minutes for 2017). In 2018 average perceived queuing time ranged from 3.7 minutes at Gatwick to 13.0 minutes at Manchester.

Published 22 August 2019