Air passenger experience of security screening: 2017 (revised)
Results from a short set of questions about experiences of security screening from the CAA Passenger Survey at selected UK airports in 2017.
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Revisions
The underlying data has been subject to minor amendment since this release was first published on 27 June 2018. Although the main findings remain unchanged, this has resulted in a number of small changes to the figures presented in this release.
The headline result of the proportion of air passengers surveyed in 2017 that said they were very satisfied or satisfied with their experiences of security screening was revised from 84% to 85%.
Air passenger satisfaction with security screening in 2017 can be broadly summarised as:
- 85% of air passengers saying they were very satisfied or satisfied
- 54% of air passengers saying they were very satisfied
- 3% of air passengers saying they were very dissatisfied or dissatisfied
at surveyed airports.
The aspects of security screening with which passengers were least satisfied were:
- queuing (4%)
- slow speed of screening process (3%)
- general organisation (3%)
80% of passengers said there was no aspect with which they were least satisfied. The majority (93%) of passengers agreed that any inconvenience caused by the security screening was acceptable.
The average time passengers said they spent queuing for security screening was similar to 2016 (7.1 minutes). The average perceived queuing time ranged from 3.5 minutes at Gatwick to 11.4 minutes at Stansted.
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Aviation and international statistics
Last updated 25 October 2018 + show all updates
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Revised figures.
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First published.