Official Statistics

Air passenger experience of security screening: 2017

Results from a short set of questions about experiences of security screening from the CAA Passenger Survey at selected UK airports in 2017.

Documents

Air passenger experience of security screening: 2017 data tables

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Details

Air passenger satisfaction with security screening in 2017 can be broadly summarised as:

  • 84% of air passengers saying they were very satisfied or satisfied
  • 52% of air passengers saying they were very satisfied
  • 3% of air passengers saying they were very dissatisfied or dissatisfied

at surveyed airports.

The aspects of security screening with which passengers were least satisfied were:

  • queuing (5%)
  • slow speed of screening process (3%)
  • general organisation (3%)

Over 3 quarters of passengers (78%) said there was no aspect with which they were least satisfied. The majority (92%) of passengers agreed that any inconvenience caused by the security screening was acceptable.

The average time passengers said they spent queuing for security screening was similar to 2016 (7.4 minutes). The average perceived queuing time ranged from 3.6 minutes at Gatwick to 11.9 minutes at Stansted.

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Aviation statistics

Published 27 June 2018