Results from a short set of questions about experiences of security screening included in the CAA Passenger Survey at selected UK airports in 2014.
In 2014 93% of air passengers surveyed in 2014 said they were very or fairly satisfied with their experiences at security screening with 67% saying they were very satisfied. Only 3% said were very or fairly dissatisfied
The aspects of security screening with which passengers were least satisfied were:
- queuing (cited by 6%)
- slow speed of processing (5%)
- removal of shoes (3%)
- restriction of liquids (3%)
The majority of passengers (75%) said there was no aspect with which they were least satisfied.
- the average time passengers said they spent queuing for security screening was 7.1 minutes, ranging from 4.8 minutes at Glasgow to 10.1 minutes at Stansted
- the majority of passengers (91%) agreed that any inconvenience caused by the security screening was acceptable
- at the 5 airports (Heathrow, Gatwick, Stansted, Luton, Manchester), which were surveyed in 2011 to 2014, overall satisfaction was 93% in each of these years, with a slight increase in satisfaction at Gatwick and Stansted balanced out by a slight fall at Manchester and Luton
- average queuing time, as estimated by passengers, has fallen slightly at Gatwick since 2011 but increased at the other 4 airports
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