Official Statistics

Air passenger experience of security screening: 2013

Results from questions about experiences of security screening included in the CAA Passenger Survey at selected UK airports in 2013.

Documents

Air passenger experience of security screening: 2013 report

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Air passenger experience of security screening: 2013 data tables

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Detail

Main results

In 2013:

  • 93% of air passengers surveyed said they were very or fairly satisfied with their experiences at security screening with 68% saying they were very satisfied. Only 3% said were very or fairly dissatisfied.
  • the aspects of security screening with which passengers were least satisfied were:
    • queuing (cited by 6%)
    • slow speed of processing (5%)
    • removal of shoes (4%)
    • restriction of liquids (3%)
    • the majority of passengers (74%) said there was no aspect with which they were least satisfied
  • the average time passengers said they spent queuing for security screening was 6.8 minutes, ranging from 3.3 minutes at Glasgow to 9.0 minutes at Stansted
  • the majority of passengers (91%) agreed that any inconvenience caused by the security screening was acceptable
  • at the five airports (Heathrow, Gatwick, Stansted, Luton, Manchester), which were surveyed in 2011 to 2013, overall satisfaction was 93% in each of these years, with a slight increase in satisfaction at Gatwick and Stansted balanced out by a slight fall at Manchester and Luton
  • average queuing time, as estimated by passengers, has fallen slightly at Gatwick since 2011 but increased at the other four airports

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