Statistical data set

Patient experience overall measure: supporting tools

Excel tools supporting the Department of Health statistics on patient experience overall measure.

The Department of Health (DH) has produced a toolkit to help NHS managers and the general public understand what feeds in to the overall score, and to see how scores vary across individual NHS organisations.

Further information can also be found in our patient experience statistics series.

Diagnostic tool for patient experience in excel format

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email publications@dh.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Diagnostic tool in csv format

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Diagnostic tool for community mental health data in csv format

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email publications@dh.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

A tool for patient responsiveness to inpatients' personal needs

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Published 6 December 2012
Last updated 16 April 2013 + show all updates
  1. Updated to reflect results from the 2012 inpatient survey
  2. First published.