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Contact your claims company or the Financial Ombudsman Service to make a complaint
How to apply for authorisation to become a regulated claims company, understanding the fee structure, and how and when to pay fees.
Find out if a business is, or has been, authorised by the Financial Conduct Authority to provide claims management services
Reports summarising the performance of the Claims Management Regulator across a 12-month period.
How to claim compensation yourself or if using a claims management company, check they're authorised, your rights and their obligations.
The Claims Management Regulator was a unit of the Ministry of Justice that regulated companies providing claims management services to England and Wales. Its regulatory responsibilities passed to the Financial Conduct Authority (FCA) on 1st April 2019.
The guides outline the procedures for handling contingency work and provide detailed explanations for specific scenarios.
Information for public sector schools that are existing members of the RPA about membership rules and how to make a claim.
Payments on account in civil cases, inquests, police station remote attendance, mental health tribunals, family hearings, and travel and mileage.
Regulatory Policy Committee opinion on FCA's EANDCB validation IA of the PS18/23 Claims management: how we will regulate claims management companies.
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