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The home of The Parliamentary and Health Service Ombudsman on GOV.UK. We investigate complaints about government departments and the NHS in England. We do this independently and impartially, without taking sides.
The Ombudsman's report highlights failings in the way the Department for Work and Pensions (DWP) communicated changes to women’s State Pension age.
This report identifies failings in NHS Continuing Healthcare and makes recommendations for improvements.
This document contains the following information: Six lives: the provision of public services to people with learning difficulties 2008 to 2009.
This document contains the following information: Midwifery supervision and regulation: recommendations for change.
This document contains the following information: Health Service Ombudsman: NHS funding for long term care: 2nd report - session 2002 to 2003.
This document contains the following information: Health Service Ombudsman for England report of an investigation of a complaint about a GP in Dudley: twelfth report, session 2010-12.
This document contains the following information: Equitable Life: a decade of regulatory failure fourth report session 2007 to 2008.
These investigation summaries are from cases closed between July 2014 and September 2014
This document contains the following information: Tax credits: getting it wrong? 5th report session 2006 to 2007
How HS2 Ltd dealt with a group of six families, whose community faced break-up under plans for the new rail network.
This report highlights repeated failings in the way X-rays and scans are reported on and followed up across NHS services.
This report contains of summaries of our investigations. The summaries provide examples of the kind of complaints we handle.
A Health Service Commissioner report on five investigations into failure of the NHS to provide continuing inpatient care in nursing homes or hospitals.
Our 2018-2019 annual report and accounts gives details of our performance over the past 12 months.
In 2015-16 we continued to transform our service to ensure we continue to meet demand today and in the future.
'Maintaining momentum' highlights failings in NHS mental health services in England, and the devastating toll this takes on patients and their families.
The summaries provide examples of the kind of complaints we handle and we hope they will show that complaining can make a difference.
This report is about our investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement.
This report explores the state of local complaints handling across the NHS and UK Government departments and highlights three areas that need to change.
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