Policy paper

What the Charity Commission expects from trustees in its casework

How trustees and charity officers should engage with the commission to ensure issues are resolved as quickly as possible.



Sets out what the commission expects when it contacts trustees or charity officers or they contact the commission, including:

  • preparing adequately by reading commission guidance first and having all the information you need
  • providing true, complete and correct information
  • responding to the commission’s requests on time and keeping it informed
  • understanding that it’s an offence to knowingly or recklessly provide false or misleading information to the commission
Published 1 March 2016