Guidance

Welsh language: Digital Fast Track and Premium service applications

This guidance is for HM Passport Office staff based in Newport, who deal with Welsh language Digital Fast Track and Premium service passport applications.

• From: HM Passport Office
• Published: 25 February 2026

Documents

Welsh language: Digital Fast Track and Premium service applications

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Details

When a customer applies in the Welsh language, HM Passport Office must:

• try to deal with their application in Welsh as much as possible
• always speak to the customer in Welsh (if a Welsh speaker is available; this service is only available between Monday to Friday)

Published 25 February 2026