Research and analysis

Warm Home Discount evaluation, 2010 to 2015

Evaluation of the Warm Home Discount between 2010 and 2015, including assessment of the delivery, customer experience and impact of the scheme.

Documents

Evaluation of the Warm Home Discount Scheme. Analytical paper 1: Qualitative research into the delivery and customer journey of the Warm Home Discount

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Evaluation of the Warm Home Discount Scheme. Analytical Paper 2: Quantitative Research into the impact of the WHD on energy expenditure and the indoor environment

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Evaluation of the Warm Home Discount Scheme: evaluation synthesis report

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Details

An evaluation of the Warm Home Discount (WHD) covering the years 2010 to 2015.

The evaluation includes insight into:

  • the efficacy of the Warm Home Discount scheme
  • the targeting of the fuel poor
  • the costs and administrative impacts of delivery for the scheme for energy suppliers
  • the customer experience of the Warm Home Discount
  • the impact of the Warm Home Discount on fuel poverty
  • the impact of providing price support on energy bills of recipients of the Warm Home Discount
Published 30 March 2018