Universal Credit: Universal Support 2018/19 guidance

Guidance for Local Authorities and partners providing Universal Support (Assisted Digital and/or Personal Budgeting Support).

This publication was withdrawn on

Universal Support ended on 31 March 2019. From 1 April 2019 ‘Help to Claim’ is available. This is delivered by Citizens Advice and Citizens Advice Scotland and offers tailored, practical support to help people make a Universal Credit claim and receive their first full correct payment on time. Read more about how to claim Universal Credit.



This guidance supplements information in the Grant Funding Agreement, which sets out the grant terms and conditions.

Published 12 March 2018
Last updated 7 March 2019 + show all updates
  1. Amended Universal Credit helpline telephone number.

  2. Universal Credit live service telephone helpline opening hours changed to 9am to 4pm.

  3. First published.