Research and analysis

Universal Credit test and learn evaluation: families

This report provides findings from qualitative and quantitative research with claimants who receive Universal Credit as a family.

Documents

Research into families claiming Universal Credit

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Summary: Research into families claiming Universal Credit

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Details

Universal Credit (UC) represents a major overhaul of the current welfare system, replacing 6 benefits:

  • income-based Jobseeker’s Allowance
  • income-related Employment and Support Allowance
  • Income Support
  • Housing Benefit
  • Working Tax Credit
  • Child Tax Credit

This report summarises qualitative and quantitative research undertaken with UC family claimants. The research was carried out by Ipsos-Mori between July 2015 and August 2016.

The research aimed to:

  • provide timely and operationally relevant evidence to support the continual improvement and further rollout of UC
  • provide early evidence on whether the policy intent is understood and is being met, and on whether labour market behaviours and outcomes are affected

The findings from this report will be used to improve the delivery and design of UC, including:

  • informing the ongoing design of UC processes and policy
  • provide insight into improving the service for claimants, employers and other stakeholders
  • understanding performance, allowing for improvements in policy and service development and leading to business transformation
  • understanding awareness of the service, both from claimant and employer perspectives

Authors: Claire Johnson, Lucy Joyce, Trinh Tu, Graham Keilloh, Cheryl Hynds and Helen Greevy (Ipsos-Mori Social Research Institute)

Published 15 September 2017