If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email firstname.lastname@example.org.
Please tell us what format you need. It will help us if you say what assistive technology you use.
Universal Credit is a new simpler, single monthly benefit payment for people in or out of work, which merges together:
income-based Jobseeker’s Allowance
income-related Employment and Support Allowance
Working Tax Credit
Child Tax Credits
Universal Credit is being introduced gradually to ensure Jobcentres intensively test the new system as it rolls out. Ashton-Under-Lyne Jobcentre started to accept claims to Universal Credit from 29 April 2013, with Wigan Jobcentre starting 1 July and Warrington and Oldham Jobcentres 29 July.
The Universal Credit Pathfinder Evaluation forms part of the testing approach and comprises of a range of research with staff, claimants and external delivery partners. Read more about the evaluation in Universal Credit: how we will evaluate it
As part of the claimant research, a large scale telephone survey of claimants making new claims to Universal Credit was conducted between August 2013 and October 2013. The aim of this longitudinal survey is to gain evidence on a broad range of factors, including experiences of claiming Universal Credit, attitudes and behaviours and outcomes. As part of this research simultaneous surveys were conducted with claimants making new claims to Jobseekers Allowance so comparisons between the two claimant groups can be made.