Guidance

UK Visas and Immigration: service and values

Guidance and information about UK Visas and Immigration's values and customer service, as well as what it expects from customers.

Documents

UK Visas and Immigration information charter

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If you use assistive technology and need a version of this document in a more accessible format please email alternativeformats@homeoffice.gsi.gov.uk quoting your address, telephone number along with the title of the publication ("UK Visas and Immigration information charter").

Our customer service aims: notice displayed at public enquiry

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If you use assistive technology and need a version of this document in a more accessible format please email alternativeformats@homeoffice.gsi.gov.uk quoting your address, telephone number along with the title of the publication ("Our customer service aims: notice displayed at public enquiry ").

Detail

This page contains UK Visas and Immigration’s guidance and information about its values, customer service and how it handles customers’ feedback. It also gives information about what UK Visas and Immigration expects from its customers.

See UK Visas and Immigration’s service standards for information about processing times for straightforward applications submitted after 1 January 2014.

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