Research and analysis

Trial incapacity benefits reassessment (RR741)

Research into trial incapacity benefits reassessment, which started in the Aberdeen and Burnley areas in October 2010.

Documents

Trial incapacity benefits reassessment (RR741): report

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Trial incapacity benefits reassessment (RR741): summary

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Detail

By Lorna Adams, Katie Oldfield, Catherine Riley and Madeline Nightingale

This report presents the findings of qualitative research into trial incapacity benefits reassessment, which started in the Aberdeen and Burnley areas in October 2010. It looks at customers’ views and experiences of reassessment and whether customers felt adequately supported during this process.

Ninety customers were interviewed. Findings from interviews with Jobcentre Plus staff working on the trial, and Atos Healthcare staff delivering Work Capability Assessments, are also included.