Research and analysis

Trial incapacity benefits reassessment (RR741)

Research into trial incapacity benefits reassessment, which started in the Aberdeen and Burnley areas in October 2010.

From:
Department for Work and Pensions
Published
1 June 2011

Documents

Trial incapacity benefits reassessment (RR741): report

Ref: ISBN 978-1-84712-975-8

PDF, 669 KB, 57 pages

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Trial incapacity benefits reassessment (RR741): summary

PDF, 122 KB, 4 pages

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Details

By Lorna Adams, Katie Oldfield, Catherine Riley and Madeline Nightingale

This report presents the findings of qualitative research into trial incapacity benefits reassessment, which started in the Aberdeen and Burnley areas in October 2010. It looks at customers’ views and experiences of reassessment and whether customers felt adequately supported during this process.

Ninety customers were interviewed. Findings from interviews with Jobcentre Plus staff working on the trial, and Atos Healthcare staff delivering Work Capability Assessments, are also included.

Published 1 June 2011