Research and analysis

Transition from tax credits to Universal Credit: qualitative and quantitative research with claimants

Research to evaluate the experiences of customers who had stopped getting tax credits and had moved to Universal Credit after a change in their circumstances.

Documents

The transition from tax credits to Universal Credit: qualitative and quantitative research with claimants

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Details

This research evaluated the experience of customers who had stopped getting tax credits and ‘naturally’ migrated to Universal Credit (because of a change in their circumstances).

The aim was to understand - and therefore improve on - their experience.

The research had 2 elements: a quantitative phone survey, and a qualitative face-to-face study. It was conducted jointly with the Department for Work and Pensions.

Published 4 April 2019