Guidance

The Social Security (Electronic Communications) Directions

Directions about electronic communications for benefits.

Documents

The Social Security (Electronic Communications) (Amendment) (No. 3) Directions 2020

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

The Social Security (Electronic Communications) (Amendment) (No. 2) Directions 2020

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

The Social Security (Electronic Communications) (Amendment) Directions 2020

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

The Social Security (Electronic Communications) (Amendment) (No. 2) Directions 2016

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

The Social Security (Electronic Communications)(Amendment) Directions 2013

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

The Social Security (Electronic Communications) Consolidation and Amendment Directions 2011

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

The Social Security (Electronic Communications) Directions 2011

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Directions about electronic communications for social security benefits including State Pension, Universal Credit, Personal Independence Payment, Jobseeker’s Allowance (JSA) and Employment and Support Allowance (ESA).

Published 27 February 2013
Last updated 9 November 2023 + show all updates
  1. Added the Social Security (Electronic Communications) (Amendment) Directions 2023. These ensure that legislation allows for Universal Credit and Maternity Allowance claims to be notified through the Tell Us Once service when someone dies.

  2. Added The Social Security (Electronic Communications) (Amendment) (No. 3) Directions 2020.

  3. Added The Social Security (Electronic Communications) (Amendment) (No. 2) Directions 2020.

  4. Added the Social Security (Electronic Communications) (Amendment) Directions 2020.

  5. Added The Social Security (Electronic Communications) (Amendment) (No. 2) Directions 2016 covering industrial injuries benefit and Employment and Support Allowance.

  6. Added the Social Security (Electronic Communications) (Amendment) Directions 2016 covering State Pension.

  7. Added the Social Security (Electronic Communications) (Amendment) (No. 2) Directions 2015 covering Universal Credit.

  8. Added The Social Security (Electronic Communications) (Amendment) Directions 2015 covering Personal Independence Payment.

  9. First published.