Corporate report

The Ombudsman's review of complaint handling 2010 to 2011

This document contains the following information: The Ombudsman's review of complaint handling by government departments and public bodies 2010 to 2011.

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Responsive and accountable? The Ombudsman's review of complaint handling by government departments and public bodies 2010-11 ninth report of the Parliamentary Commissioner for Administration session 2010-12 - Full Text

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This document contains the following information: Responsive and accountable? The Ombudsman’s review of complaint handling by government departments and public bodies 2010 to 2011 ninth report of the Parliamentary Commissioner for Administration session 2010-12.

This paper was laid before Parliament in response to a legislative requirement or as a Return to an Address and was ordered to be printed by the House of Commons.