Guidance

The Infected Blood Compensation Scheme feedback mechanism

The Cabinet Office and the Infected Blood Compensation Authority (IBCA) have launched a new route for the public to raise concerns with the Infected Blood Compensation Scheme.

From:
Infected Blood Compensation Authority and Cabinet Office
Published
14 April 2026

Documents

The Infected Blood Compensation Scheme feedback mechanism

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Details

  • IBCA and the Cabinet Office have launched a new route to raise any concerns about the design or delivery of the compensation scheme. 
  • From today, you can email feedbackandconcerns@ibca.org.uk and your email will be directed to either the Cabinet Office or IBCA to respond to. 
  • Concerns or issues raised will be considered by the Cabinet Office and IBCA. Both organisations will publish quarterly summaries of feedback received on the compensation scheme design and delivery, and any action being taken as a result. If further action is not being taken, we will explain the reason for that decision. 
  • This will not affect or replace existing IBCA and Cabinet Office engagement and correspondence routes and builds on the approach that both organisations have taken to date.

Updates to this page

Published 14 April 2026

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