Guidance

Tenant Involvement and Empowerment Standard

The Tenant Involvement and Empowerment Standard is one of four consumer standards that registered providers of social housing must comply with.

• From: Regulator of Social Housing
• Published: 1 July 2017

Applies to England

Documents

Tenant Involvement and Empowerment Standard - 2017

HTML

Tenant Involvement and Empowerment Standard - 2017

PDF, 200 KB, 5 pages

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Details

The Tenant Involvement and Empowerment Standard sets expectations for registered providers of social housing to provide choices, information and communication that is appropriate to the diverse needs of their tenants, a clear approach to complaints and a wide range opportunities for them to have influence and be involved.

The Regulator of Social Housing’s role is to set the consumer standards and to intervene where failure to meet the standards has caused, or could have caused, serious harm to tenants.

You can view all 4 consumer standards and the 3 economic standards on the regulatory standards page.

Published 1 July 2017