Ref: HMRC Research Report 552PDF, 1.16MB, 14 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email firstname.lastname@example.org.
Please tell us what format you need. It will help us if you say what assistive technology you use.
This research helped us understand the customer experience of receiving SMS reminder messages and how customers could be encouraged to renew before the deadline.
It consisted of 7 in-depth interviews and 7 focus groups.