If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email firstname.lastname@example.org.
Please tell us what format you need. It will help us if you say what assistive technology you use.
This guidance is for staff who suspend or terminate payment of benefit or stay (defer) a decision on a benefit claim. A decision may be stayed if it involves a point of law being challenged in the courts in another case.
Why we publish this guide
We publish this guide to help people understand how we make decisions.