Research and analysis
Survey on the effectiveness of the pay and work rights helpline
Employment Relations Research Series no 113.
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Report on a survey of callers to a helpline set up to deal with enquiries and problems related to the 5 government employment rights:
- National Minimum Wage
- Agricultural Minimum Wage
- employment agency standards
- gangmaster licensing standards
- working time
The high satisfaction reported suggests that the helpline performs a valued role in resolving enquiries related to the 5 rights. This includes the role played for the wide range of enquiries that cover more than the 5 enforced rights, where the helpline passes them to an enforcement body or signposts callers to a more appropriate organisation.