Policy paper

Statement of Practice 1 (2010)

Business by telephone — HM Revenue and Customs taxes contact centres.

• From: HM Revenue & Customs
• Published: 23 April 2010
• Last updated: 5 May 2022
  Show all updates

  1. 5 May 2022

     Information about expenses has been removed from the Statement of Practice 1 (2010): Annex A. Information about deductions from income for expenses has been removed from Statement of Practice 1 (2010): Annex B.

  2. 30 July 2021

     Statement of practise, ANNEX A and ANNEX B updated inline with Conduct of Income Tax Business by Telephone (Correcting SEISS Income Information) Directions 2021.

  3. 30 July 2021

     Conduct of Income Tax Business by Telephone (Correcting SEISS Income Information) Directions 2021 added.

  4. 23 April 2010

     First published.

Documents

Statement of Practice 1 (2010)

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Statement of Practice 1 (2010): Annex A

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Statement of Practice 1 (2010): Annex B

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Conduct of Income Tax Business by Telephone (Correcting SEISS Income Information) Directions 2021

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Conduct of Income Tax Business by Telephone (Correcting SEISS Income Information) Directions 2021 (Accessible alternative)

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Details

Statements applicable to individuals (Income Tax and interest on tax).