SSRO Support
Details of how the SSRO supports the MOD and defence contractors.
The SSRO provides support to the MOD and defence contractors in relation to the regulatory framework established by the Defence Reform Act 2014 and the Single Source Contract Regulations 2014. The SSRO’s support is designed to:
- inform people about the regulatory framework, the role of the SSRO and aspects of its work, such as guidance, compliance reviews and referrals;
- assist contractors to submit reports required under the regulatory framework and apply the SSRO’s guidance; and
- help the MOD and contractors to use the Defence Contracts Analysis and Reporting System (DefCARS).
To contact the SSRO with a query, call 020 3771 4785 (9am to 5pm Monday to Friday) or email helpdesk@ssro.gov.uk
Particular types of support provided by the SSRO are described in the sections below:
- Helpdesk
- Non-referral advice
- Referrals
- Pricing contracts
- Getting familiar with the regulatory framework
- Preparing reports
- Reviewing report submissions
- DefCARS system
- DefCARS training
- Operational working group
- Assessment notifications
Helpdesk
Our helpdesk provides ongoing support to contractors and the MOD. It operates from 9am to 5pm Monday to Friday. It can be contacted on 020 3771 4785 or by email at helpdesk@ssro.gov.uk. We can also arrange online video calls via Microsoft Teams.
We answer most helpdesk queries within 1 or 2 working days and aim to respond to all queries within a maximum of 5 working days. The SSRO also publishes on a quarterly basis the responses it provides to commonly asked questions.
MOD staff should follow internal routes for guidance and support in the first instance but can also (after that) contact the helpdesk for any additional support.
Non-referral advice
We provide a non-referral advice service for contract-specific queries on applying the regulatory framework that are more complex in nature and can’t be dealt with by the SSRO Helpdesk. We aim to respond to complex queries within 10 to 15 working days of receipt. More detailed guidance on the SSRO’s non-referral advice service is available at:
https://www.gov.uk/guidance/the-ssros-non-referral-advice-service.
Referrals
Some matters related to how the regulatory framework operates in specific circumstances require very detailed consideration and, as such, cannot be answered by the SSRO helpdesk. Where the Act and Regulations permit, the MOD or a contractor may seek an expert opinion or determination from the SSRO on the application of the regulatory framework. We have provided guidance for the MOD and contractors on making a referral for an opinion or a determination. To discuss a potential referral, please email referrals@ssro.gov.uk or contact helpdesk@ssro.gov.uk and we will direct you to a member of staff.
Pricing contracts
We provide statutory guidance on adjustments to the baseline profit rate to arrive at a contract profit rate and Allowable Costs that can form part of the contract price. The contracting authority (usually the MOD) and contractors must have regard to this guidance when agreeing and pricing the contract.
Getting familiar with the regulatory framework
The SSRO’s ‘About Us’ page explains that we offer on-boarding meetings to contractors who have or will have a QDC or QSC for the first time. These meetings are designed to help contractors understand the regulations, their obligations under them and how to prepare and submit reports. The meetings include a demonstration of DefCARS and use a standard slide pack (available on request ahead of on-boarding meetings). Companies who already have qualifying contracts can also request on-boarding meetings to further develop their understanding or to induct new teams. To request a meeting or initial information about the SSRO and the regulatory framework, please email helpdesk@ssro.gov.uk.
The first contract reports are due for submission within one month of a qualifying contract being entered into. The SSRO reporting system (DefCARS) enables contractors to develop draft reports for potential contracts and discuss them with the MOD before the contracts are entered into and reports formally submitted.
Preparing reports
Contractors must provide statutory contract and supplier reports to the MOD and the SSRO using DefCARS and we provide guidance on the preparation of these reports.
The SSRO publishes contract reporting guidance to help contractors understand how to prepare and submit their reports, which includes the relevant reporting deadlines. Reports developed using the ‘potential QDC’ feature will have their status changed once it has been confirmed that the contract has been entered into, to allow for submission.
It can be complicated to understand when supplier reports are required and we have provided detailed guidance in section 2 of our supplier reporting guidance to help contractors understand when these are required.
Reviewing report submissions
Once a report is submitted, it will be reviewed by the MOD and the SSRO. The SSRO’s compliance methodology explains our approach to reviewing reports. Any issues identified by either party will be raised in DefCARS and will identify the relevant area of the report. The contractor can provide comments in response to the identified issue or submit a correction of the original report. We provide support to contractors to help them understand why issues have been raised on reports. Contractors should contact the SSRO helpdesk where they are unclear on why issues have been raised. We also publish an Annual Compliance Report to help contractors understand how compliance with reporting requirements and the quality of data provided in the reports can be improved.
The SSRO publishes guidance to assist the MOD in determining the amount of any financial penalty it issues for non-compliance.
DefCARS system
The Reporting Guidance and DefCARS page provides information of the current status of the reporting system.
DefCARS training
We run separate DefCARS training sessions for the MOD and industry. If you are interested in arranging training or would like your name added to the delegate list for the next course please email helpdesk@ssro.gov.uk.
Operational Working Group
We communicate with key stakeholders through our Operational Working Group and its Reporting and IT sub-group. We provide email updates to members of the group and hold regular meetings at which we discuss the regulatory framework and the SSRO’s activities. If you would like to be included in either of these groups, please contract helpdesk@ssro.gov.uk.
Assessment notifications
Regulation 61 specifies the circumstances in which an assessment must be carried out of whether a proposed sub-contract would be a Qualifying Sub-Contract (a QSC assessment). A QSC assessment must be carried out by the primary contractor or other person who proposes to enter into a sub-contract if the proposed sub-contract involves the provision of anything for the purposes of a QDC or QSC to which the contractor or other person is a party. Regulation 61 also specifies that the person carrying out the assessment must keep a record of the assessment, give written notice to the MOD and the sub-contractor if it considers the contract would be a QSC, and in all cases give written notice that an assessment has been made to the MOD and the SSRO. The requirement upon contractors to provide a notification for the purposes of regulations 61(3) and (6) and 61(8) is not satisfied through the submission of sub-contract information or statutory reports in DefCARS.
For assessments in all cases, an assessment notification template, together with guidance on submitting the notification, is available for contractors to use: .
If a contractor wishes to provide the template to the MOD and/or the SSRO in DefCARS, this can be done by uploading the completed template to the sub-contracts page of the next applicable report. The Contract Notification Report, Quarterly Contract Report, Interim Contract Report or Contract Completion Report submitted for the parent contract may be the most appropriate as these already include a page on sub-contract information, but contractors remain free to adopt other approaches should they wish to. A separate template has been developed by the SSRO which can be used to notify the MOD and the proposed sub-contractor of a positive QSC assessment:
Assessments should be done in a timely way (before or upon entering into the sub-contract), as the requirements of the regulatory framework will only apply to the QSC once notice has been given and in order that the sub-contractor can meet its own reporting obligations in a timely manner.
Last updated 26 April 2023 + show all updates
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Link to published responses to queries added
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Assessment notification section added
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First published.