Independent report

SSAC Occasional Paper 18: Decision making and mandatory reconsideration

This report examines benefit decision making in DWP and HMRC with a focus on the process of mandatory reconsideration before appeal.

Documents

SSAC Occasional Paper 18: Decision making and mandatory reconsideration

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Executive summary: Decision making and mandatory reconsideration

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Detail

This report examines decision making for determining eligibility for benefits in the Department for Work and Pensions (DWP) and HM Revenue & Customs (HMRC). The committee looked in particular at decisions about Employment and Support Allowance (ESA) and tax credits.

The report makes recommendations for strengthening processes to improve the accuracy of decisions.