Research and analysis

Specialist personal tax helplines survey

Research to measure customer satisfaction for the specialist personal tax helplines.

From:
HM Revenue & Customs
Published
9 September 2013

Documents

Specialist personal tax helplines survey

Ref: HMRC Research Report 275

PDF, 177 KB, 22 pages

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Details

This report is about research to measure the success of HM Revenue and Customs’ specialist personal tax helplines. These telephone services cover:

  • charities
  • trusts
  • Inheritance Tax
  • probate and pensions
Published 9 September 2013