Research and analysis

Specialist personal tax helplines survey

Research to measure customer satisfaction for the specialist personal tax helplines.

Documents

Specialist personal tax helplines survey

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This report is about research to measure the success of HM Revenue and Customs’ specialist personal tax helplines. These telephone services cover:

  • charities
  • trusts
  • Inheritance Tax
  • probate and pensions
Published 9 September 2013