Housing – guidance

Regulating the Standards

The approach the social housing regulator takes to regulation, what providers can expect of us and how we ensure standards are being met.


Regulating the standards

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Annex C – guidance on the regulator’s approach to intervention, enforcement and use of powers


Regulating the Standards provides information about how the regulator sees that its regulatory standards are being met and what assurance we seek from housing providers to allow us to make regulatory judgements.

The document outlines what contact providers can expect to have with the regulator and what information the regulator needs to regulate effectively and proportionately.

The document also provides information on other important aspects of the regulator’s role in relation to its maintenance of the statutory register of providers and its granting of consents.

*The Welfare Reform and Work Act 2016 (the Act) introduces rules around the levels of rents that can be charged by registered providers of social housing during the period from 2016 to 2017, to 2020 to 2021. For the period that the rent under a tenancy of a registered provider’s social housing is to be governed by the Act, the rent for that tenancy is not covered by the Rent Standard. Providers are expected to consult the Welfare Reform and Work Act 2016 and the Social Housing Rents (Exceptions and Miscellaneous Provisions) Regulations 2016 in order to establish how the rules apply to their stock, taking legal advice if they consider it necessary.