Research and analysis

Small and Medium Enterprises and agents: concept testing

Research into ideas testing and identifying plans for Small and Medium Enterprises (SMEs) and agents.


SME and agent concept test

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email Please tell us what format you need. It will help us if you say what assistive technology you use.


Research report providing guidance on the service and product ideas that are most likely to bring the greatest positive impact on SMEs experience with HM Revenue and Customs.

Published 3 February 2011