Guidance

Shortfall Independent Review

Guidance on the independent review of Horizon Shortfall Scheme (HSS) claims where no fixed sum offer was awarded following the Shortfall Evidence Process.

• From: Department for Business, Innovation, Science and Trade, Department for Business and Trade and Post Office
• Published: 21 October 2026

Documents

Process guidance for the Shortfall Independent Review

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The Independent Senior Lawyer (ISL) recommended that Post Office’s decisions not to award a fixed sum offer (FSO) following the Shortfall Evidence Process should be independently reviewed before being confirmed.

This guidance sets out the process that the Shortfall Independent Review will take.