Guidance

Shortfall Evidence Process Guidance

Guidance on how the Horizon Shortfall Scheme (HSS) will process claims where there is no evidence of a shortfall.

• From: Department for Business and Trade and Post Office
• Published: 20 May 2026

Documents

Shortfall Evidence Process

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Details

The guidance will provide an overview of the process for claims where records are incomplete or unavailable. This process will now be referred to as the Shortfall Evidence Process.

Published 20 May 2026