Guidance

SFA: complaints procedure about providers

How the SFA deals with complaints about providers of education and skills training, and allegations of fraud or financial irregularity.

Documents

Procedure for dealing with complaints about providers of education and training

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Allegations of fraud or financial irregularity policy

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Detail

Action taken as a result of complaints should help to improve the quality of education that further education (FE) colleges provide, post-19 education and training, and apprenticeships.